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Privacy Policy

At Mind Care Growth Therapy, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our services.

1. Information We Collect

We may collect the following information when you engage with us:

  • Personal details: name, surname, date of birth, ID/passport number, contact details.

  • Health-related information: background, medical history, mental health information (shared during therapy sessions).

  • Payment information: billing details, invoices, and proof of payment.

  • Digital information: information submitted via our website, email, or contact forms.

2. How We Use Your Information

We use your information to:

  • Provide therapy and related services.

  • Maintain accurate records for therapeutic and legal purposes.

  • Communicate with you about appointments, services, or administrative matters.

  • Comply with legal and professional obligations.

3. Confidentiality

Your personal and health information will remain strictly confidential. We will never share it without your consent, except in the following cases:

  • If required by law.

  • If there is a risk of serious harm to yourself or others.

  • If mandated by a court order.

4. Data Storage & Security

  • Your records are stored securely in compliance with POPIA (Protection of Personal Information Act).

  • We take reasonable steps to protect your data against loss, unauthorized access, or disclosure.

  • Records are retained for the legally required period before being securely destroyed.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections to inaccurate or incomplete data.

  • Withdraw consent for processing (subject to legal and ethical limitations).

  • Request that your data be deleted, where applicable.

6. Website & Online Communication

  • Our website may use cookies to improve your browsing experience.

  • If you contact us online (via forms, email, or messaging apps), please be aware that while we strive for secure communication, no online system is completely risk-free.

7. Updates to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website or upon request.

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